Privacy Policy

Last Updated: January 1, 2025

This Privacy Policy explains how STARPHONE LLC ("STARPHONE", "we", "us" or "our") collects, uses, shares, and protects information in connection with our websites, apps, and communication services (the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Account Information

  • Name, email address, login credentials;
  • Primary mobile phone number;
  • Country, time zone, and language preferences;
  • Subscription plan and billing status.

1.2 Payment Information

  • Limited payment details (such as card type, last four digits, billing postcode) processed via third-party payment processors;
  • We do not store full credit card numbers.

1.3 Usage and Technical Data

  • IP address, device identifiers, operating system, app version, and browser type;
  • Log data such as login times, session duration, and app telemetry;
  • Information about how you interact with our website and app, including cookies and similar technologies.

1.4 Communications Metadata

To operate the Services, we process metadata related to calls and messages, such as:

  • STARPHONE Numbers used;
  • sending and receiving phone numbers;
  • timestamps, duration, routing information, and delivery status;
  • country and carrier information.

1.5 Message and Call Content

  • Text messages (SMS/MMS) and voice calls you send or receive using STARPHONE may be temporarily processed and stored for the purposes of delivering the communication, spam and fraud prevention, troubleshooting, and where necessary for legal or compliance reasons.
  • We do not use the content of your communications for advertising.

1.6 Support & Correspondence

  • Information you provide when you contact support, respond to surveys, or participate in beta programs.

2. How We Use Information

We use the information we collect for the following purposes:

  • To create and manage your account;
  • To assign and operate STARPHONE Numbers;
  • To deliver calls and messages;
  • To provide customer support and respond to your requests;
  • To detect fraud, spam, and abuse;
  • To comply with legal obligations, telecom regulations, carrier requirements, and law-enforcement requests;
  • To maintain and improve the Services, including analytics and service quality;
  • To send essential service notifications, such as changes to terms, security alerts, or billing notices;
  • With your consent, to send optional product updates or promotional communications (you may opt out at any time).

We do not use SMS for marketing or promotional campaigns.

3. Legal Bases (where applicable)

Where required by law (for example, if you are in the EEA or UK), we rely on the following legal bases:

  • Performance of a contract (providing the Services to you);
  • Compliance with legal obligations;
  • Legitimate interests (such as securing our Services, preventing abuse, and improving user experience);
  • Your consent (for certain cookies, marketing communications, or processing where required).

4. How We Share Information

We may share information with:

4.1 Carriers & communication providers

To route and deliver calls and messages.

4.2 Service providers

For hosting, analytics, payments, support, and fraud prevention.

4.3 Legal & compliance

When required by law or to enforce our Terms.

4.4 Business transfers

In the event of a merger or acquisition.

Mandatory Carrier Clause (REQUIRED)
Mobile information will not be shared with third parties for marketing or promotional purposes.

We do not sell personal information.

5. Data Retention

  • We retain account and billing information for as long as your account is active and as needed to comply with legal, tax, and regulatory requirements.
  • Call and message metadata is retained for a period consistent with our operational and legal obligations.
  • Message content and call recordings (if offered and enabled by you) are retained for a limited time and then deleted or anonymized, unless we are required to preserve them for legal reasons or abuse investigations.

6. Cookies and Similar Technologies

We may use cookies and similar technologies on our websites to:

  • keep you signed in;
  • remember your preferences;
  • perform analytics to improve the Services.

You can control cookies through your browser settings. Some features of the Services may not function properly if cookies are disabled.

7. Your Choices & Rights

7.1 Account updates via app or support

You can update certain account information in the app or by contacting support.

7.2 Email marketing opt-out

You may opt out of marketing emails by using the "unsubscribe" link in the email or contacting us. You will still receive important service-related messages.

7.3 SMS opt-out via STOP

Contacts can opt out from receiving SMS from a STARPHONE Number by replying "STOP" or another supported keyword. We honor these opt-out requests as required by law and carrier rules.

7.4 Data rights requests via privacy@starphone24.com

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. You can make such requests by contacting us at privacy@starphone24.com. We may need to verify your identity before responding.

8. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

However, no system can be guaranteed 100% secure. You are responsible for maintaining the security of your account credentials.

9. Children's Privacy

The Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will take steps to delete it.

10. International Transfers

Your information may be stored and processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction. We take appropriate safeguards to protect your information consistent with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Services after the effective date of the changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

STARPHONE LLC
Email: privacy@starphone24.com
Website: https://www.starphone24.com